The Orchid Room itself is a marvel all its own. Here is where the players game between sessions relaxing in the VIP Lounge. Spread out across the white and purple orchid print carpet are 69 video poker and slot machines, which come with personal televisions and remotes to keep you entertained while you play. Each machine has a wireless charging station and a set of pull-out drawers and tables for storing personal belongings. There are also top-class card gaming tables with friendly and professional dealers. Enjoy high-end specialty drinks and cocktails and tantalize your taste buds with savory delights from the tasting menu. To enhance the gaming experience the Orchid Room has a dedicated cashier and player services counter, and state of the art restrooms.
“The Orchid Room is available only to members of our Pearl Rewards Program and is one of a kind in the Country. Our guests are greeted with warm hand towels, warm nuts, and our EIP and Scarlet guests are also offered cashmere shawls.” Continues Mr. Pearse. “We give them slippers, earbuds, shoulder massagers, phone chargers- and when they hit a jackpot, we give them a gift for that as well.”
“We first and foremost are hospitality professionals. We are learning about people and curating experiences specifically tailored for them” he says. “Someone might say ‘I really love this particular type of wine, and the next time they come in its here.”
Mr. Pearse’s philosophy, which is also that of his boss, is that of unreasonable hospitality. A phrase he uses in reference to a book that is required reading for managers at the Scarlet Pearl. This is a philosophy of empowering employees to be the best of the best and to drive them to create memorable experiences for each and every guest.
“Here you’re not only going to get high limit machines and tables.” Says Mr. Pearse confidently. “You also get the best employees, the best services, the best amenities- and it’s for our best players.”
